Returns & Refunds Policy

Retreat Refund & Returns Policy (UK)

Last updated: April 2025

This Refund & Returns Policy explains your rights and our obligations under UK consumer law regarding cancellations, refunds, and transfers for our retreat events, workshops, and related services.

Please read this policy carefully before booking.

1. Your Right to Cancel (Cooling-Off Period)

Under UK consumer law, if you book your retreat online, by email, or by phone, you are entitled to a 14-day cooling-off period from the date of booking.

During the 14-day cooling-off period:

  • You may cancel your booking for any reason.

  • You will receive a full refund, unless the retreat begins within the cooling-off period and you have asked us to start providing services immediately (e.g., pre-retreat materials, assessments, calls).

If you agree to services starting immediately, we may deduct reasonable costs for services already provided.

2. Cancellations After the Cooling-Off Period

After the 14-day cooling-off period, refunds follow the timeline below:

More than 60 days before retreat start date

✔ Full refund minus a £50 administration fee
or
✔ Free transfer to another retreat (subject to availability)

30–60 days before retreat start date

✔ 50% refund
or
✔ Transfer to another retreat with a £50 transfer fee

Less than 30 days before retreat start date

✘ No refund
✔ Transfer permitted only in exceptional circumstances (supporting evidence required)
Examples: medical emergency, bereavement, sudden caring responsibilities.

3. Non-Refundable Deposits

Where a deposit is taken to secure a space:

  • Deposits are non-refundable after the cooling-off period, as they cover administration, venue commitments, and preparation costs.

  • Deposits may be transferred to another retreat at our discretion.

4. No-Shows

If you do not attend the retreat without prior notice:
✘ No refund
✘ No transfer or credit

5. Retreat Cancellation by Us

In the rare event that we must cancel the retreat (e.g., venue closure, facilitator illness, extreme weather), you may choose:

✔ A full refund, OR
✔ A free transfer to another retreat or date

We are not responsible for travel, accommodation, or other expenses booked by attendees.

You are advised to purchase travel insurance that covers retreat cancellations.

6. Changes to Retreat Programme

Occasionally, the schedule, facilitators, or activities may change due to weather, safety, or operational needs.

These changes do not qualify for a refund, provided the retreat still delivers the overall experience and value advertised.

7. Medical & Participation Cancellations

If you cannot participate for medical reasons:

  • You must provide evidence from a GP/other qualified professional.

  • At our discretion, we may offer:
    ✔ Transfer to a future date
    ✔ Partial refund minus non-recoverable costs
    ✔ Credit note valid for 12 months

Safety-related exclusions or refusals (e.g., contraindications for breathwork, cold-water immersion, or firewalking) do not entitle you to a refund.

8. Gift Vouchers & Discounts

  • Vouchers are non-refundable.

  • Discounted bookings follow the same cancellation rules as standard bookings.

  • If transferred, the original discount cannot always be guaranteed.

9. Digital Materials

Any digital materials, recordings, or pre-retreat content delivered immediately upon booking are non-refundable once accessed.

10. How to Request a Refund or Transfer

All requests must be made in writing to:
hello@firewalkcymru.com

Please include:

  • Full name

  • Retreat date

  • Booking reference

  • Reason for request

  • Supporting evidence (if applicable)

We will respond within 14 days.

11. Contact Details

If you have questions about this policy, contact us at:

Firewalk  Cymru
Email: hello@firewalkcymru.com